Refund policy

We proudly stand by our products and want our customers to feel good about their purchase. If something’s not right, we're here to help.

⚠️ Damaged, Defective, or Incorrect Items

We proudly stand by our products: if anything arrives with a defect, damage, or sizing issue, we’ll make it right with a free reprint or full refund, guaranteed.

Please contact us right away with a description and photo of the issue so we can resolve it promptly.

📦 Returns

We accept returns within 30 days of delivery for items that are unused, unworn, and in original condition (tags and packaging included). To get started, just contact us at support@tailgang.store.

Please note:

  • Return shipping is the responsibility of the customer.

  • Returns must be approved before being sent - items sent without prior approval will not be accepted.

  • Be sure to include your order number and the email you used at checkout as proof of purchase.

We’ll send you clear instructions on how and where to send your return.

🚫 Non-Returnable Items

Some items aren’t eligible for return:

  • Personalized or custom items

  • Gift cards

  • Personal care products

If you’re unsure whether your item is returnable, feel free to contact us.

🔄 Exchanges

Need a different size or style? The fastest way is to return the item and place a new order. Once your return is accepted, you can reorder the item you want.

🇪🇺 EU Customers: 14-Day Cooling-Off Period

If your order was shipped to the European Union, you’re entitled to cancel or return your order within 14 days, no questions asked. Items must be in their original, unworn condition with packaging and tags. Proof of purchase is required.

💳 Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If it is, we’ll issue a refund to your original payment method within 10 business days. Your bank or credit card company may take a few additional days to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t seen it reflected, please contact us at support@tailgang.store.